What Services We Offer
Elevate your business to the next level with our premier experts in our services
Services
Upmint is recognized globally for its exceptional call services, providing reliable connectivity and outstanding customer support to users worldwide.
24/7 Support
24/7 customer support ensures assistance around the clock, addressing inquiries and issues promptly to enhance customer satisfaction and loyalty.
Awesome Team
Our team collaborates seamlessly, leveraging diverse skills and perspectives to achieve goals and exceed expectations consistently.
Deliveries & Collection
Efficient deliveries and collections ensure timely fulfillment, optimizing logistics for seamless operations and customer satisfaction.
THREE THINGS WE DO BEST
Multi - Channel Inbound
Customer service
Tech support
Order processing
Billing queries and Status enquiry
Outbound
Customer Verification Services
Tele Marketing
Welcome Call
Payment Reminders
Tele collection
HR Services
Talent Acquisition
Dedicated Recruitment Team
Technical Skills Assessment
Unparalleled Domain Expertise
Payroll Management
Payroll Compliance
Staff Outsourcing
Monthly Salary Processing
Returns Filing
Full and Final Settlement
Permanent & Contract Staffing
Smooth transition of the employees onto Payrolls
Recruitment of Associates for any Industry
Multi-Industry and Multi- Level Expertise
Processing Payroll/Disbursement of Salaries
Grievance/Discipline Management
Live Chat Support
Proactive chat
24/7 Assistance
Conversations with support agents
Build a rapport with customers
Solving queries
Inbound
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Customers call the helpline for general enquiries, bank related queries, product information, registering complaints, etc. The requisite information is provided and the inbound call opportunity is also used for Upselling and Lead Generation as the case maybe. In case of complaints the client CRM is used to log and route the complaints to the right channels for speedy redressal, follow-up and closure. Efforts are made to keep the Turnaround Time (TAT) as small as possible.
The company's forte is in elevating customer experience from 'Satisfaction' to 'Delight' as a delighted customer translates to increased customer retention, decreased customer churn and positive image building for companies
Outbound
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Outbound calls proactively engage customers with personalized offers and solutions, aiming for upselling, lead generation, and feedback collection. Integration with CRM ensures efficient tracking and follow-up, optimizing customer interactions. Each call serves a clear purpose, driving sales growth and fostering stronger relationships. By leveraging customer data and insights, outbound calls deliver targeted communication, enhancing customer satisfaction and loyalty. Overall, they play a crucial role in driving business success through proactive customer engagement and strategic outreach efforts.
Telemarketing
Telemarketing
Telemarketing employs phone calls to promote products or services, reaching out to potential customers directly. It involves scripted conversations tailored to generate interest, qualify leads, and ultimately drive sales. Telemarketers utilize persuasive techniques to engage prospects, addressing their needs and objections effectively. Through targeted campaigns and customer segmentation, telemarketing aims to maximize conversion rates and ROI. However, it's crucial to respect privacy regulations and maintain professionalism to uphold the company's reputation. When executed ethically and strategically, telemarketing can be a powerful tool for expanding market reach and boosting revenue.
Reminder Calls
Reminder calls serve as proactive prompts, notifying individuals about appointments, payments, or important events, minimizing no-shows and enhancing organization. They offer a personal touch, fostering stronger connections and trust with customers. Utilizing automated systems or dedicated personnel, these calls ensure timely reminders tailored to individual preferences. By reducing forgetfulness and streamlining scheduling, reminder calls contribute to increased efficiency and customer satisfaction. They play a vital role in various industries, including healthcare, finance, and education, where timely communication is paramount. Ultimately, reminder calls optimize workflow and enhance the overall customer experience.
